DELIVERY/ returns & COLLECTION information
All orders are through our dedicated courier partners.
Next-Day Delivery: £9.99 (when ordered before 12pm) via a fully tracked service. This service is available Monday to Saturday and is not affected by the covid-19 pandemic. Due to Tier 4 restrictions this service is unavailable at this time.
Express Delivery: £6.99 (2-3 working days)- via a fully tracked service. This delivery option is not affected by the covid-19 pandemic.
Standard Delivery: £4.99 (5-7 working days) – via Royal Mail. This delivery option is not trackable and may be affected by the covid-19 pandemic, however, we have attempted to provide an average time scale based on recent customer orders.
The rates above are for England only excluding* areas listed below and excludes bank holidays and weekends.
CLICK & COLLECT
The ONLY address available for click & collect is 451 Bromley Road, Bromley BR1 4PH
- £5 minimum (pick up between 12pm-6pm)
- Available Monday to Saturday.
- Order online by 12pm.
- We will notify you by email as soon as your order is ready to collect. We advise customers to wait until they have received confirmation before collecting their order. Please bring your order confirmation with you when collecting your order.
- Not available on orders via PayPal express.
- Click & Collect orders not collected after 10 days will be cancelled.
Once pick & packed and completed, orders will be delivered through one of our dedicated courier partners. When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. Please note that your billing address must match the address on your bank card statement.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. We normally expect to dispatch orders within 1 working day. We do not dispatch orders on Bank Holiday and weekends.
If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. To be acceptable for return, items should be unused, unopened, and have all original seals intact. Please note that the customer will be responsible for the cost of delivery fees for any items or orders returned to us. In order to book a return, please email us at [email protected]
Items that are not acceptable for returns are listed below and our subject to review.
Please make sure the items are packed and you have included the original packing slip while returning them as this may cause a delay in the returns process. Some items cannot be accepted for return for hygiene reasons. Please read the exclusion items which come under this.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
Online Returns/Refund Procedure
We hope you’ll love your Hairglo order but if you would like to return any items we will happily refund you for any items you return to us in an unused and resalable condition within 14 days of receipt and subject to review. Please note Hairglo is not responsible for the postage and packaging fee for any items returned, this is the responsibility of the buyer.
This excludes the following:
- items personalised for you
- unsealed products are not suitable for return due to health or hygiene reasons and if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)
- virgin hair extensions
Returned items must be unused, sealed and unopened and in their original packaging.
You can either return your items to our store or send back to us through our returns process.
Returning all or part of your order to us is easy; all you need to do is bring the following:
- ID and the card you used to
- A print out of your invoice or receipt (you can find this in the Order History section of your account)
Make sure that you get a proof of postage receipt from the post office or courier service.
All returns must be sent to:
451 BROMLEY ROAD
We will send you an email to notify you when the refund has been processed. Please allow up to 5-7 working days from receipt of this email for the funds to appear on your account.
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
All items are inspected on return.