• Missing Item

    If there is an item missing from your order, please report this to our customer services department within a reasonable timescale by completing the Contact us form below and we will investigate the issue further for you.

    If an item is missing, please check the parcel it has arrived in for any damage or any signs that this has been tampered with. Upon receipt of the parcel, if you see that there is any damage to the packaging or it appears to have been tampered with, please check the contents before signing for the parcel. If a parcel is left without you signing for it, please take photos of any damage.

    Please ensure the item is not marked‘ to follow’ on your invoice (if this is the case, the item will be posted to you in a separate package).

    Please check that the item has not become caught within the package, as small items can sometimes become entangled in the inner paper of void fill packaging.

  • Faulty Item

    Please report any faults with your item(s) within a reasonable timescale to our customer service team by completing the Contact Us form below.

    • Please specify the item(s) affected and the fault with the item.
    • Attach images of the faulty item(s), if applicable, as this will help our customer service team resolve this for you without delay.

    Alternatively, you can send a Direct Message via our Instagram or Twitter (@HairgloUK) and we will get back to you as soon as possible.

    Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

  • Damaged Item

    We endeavour to package items as securely as possible.

    Please report any faults with your item(s) within a reasonable timescale to our customer service team by completing the Contact Us form below.

    • Please specify the item(s) affected and the damage that has occurred.
    • Attach images of the faulty item(s), if applicable, as this will help a member of our team will resolve this for you without delay.

    Alternatively, you can send a Direct Message via our Instagram or Twitter (@HairgloUK) and we will get back to you as soon as possible.

    Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

  • I’d like to change my order

    Our aim is to process and pack your order as soon as possible to get to you.

    There is a small amount of time where we may be able to amend your order, however, we are only able to amend certain things.*

    We might be able to amend your address but this is only possible for a short time before the order has been packed and sent out. We are NOT able to swap or cancel the order. If this is the case we may be able to cancel the order for you to replace it, see the other Cancel my order article.

    If your order has been picked and packed or you have received ‘Your order has beendespatched’ ​email, then, unfortunately, we will not be able to amend the order.

    If you order has been despatched and the address is incorrect please contact us as we may be able to get the courier to return this to us prior to delivery. *Only​ applies to NEXT DAY

    DELIVERY

    If you wish to amend an order, fill in the contact us form and give us the reason and we will try and action for you.

  • I’d like to cancel my order

    Our aim is to process and pack your order as soon as possible, to get it on its way to you. There is a very limited amount of time after an order has been placed, when we may be able to cancel your order, but this is not guaranteed.

    If your order has been picked and packed, or if you have received a ‘Your order has been despatched’ email, then unfortunately we will not be able to cancel the order at that stage.

    If you wish to cancel an order fill in the contact us form stating ‘Cancel my order and order number’ ’ as the reason and we will do our best to action this for you.

  • We have cancelled your order

    If you have received an email advising that your order has been cancelled it could be for one of the following reasons:

    The order has failed security checks.​ We perform security checks on every order that is placed with us. If an order does not meet the criteria required for an order to be deemed as genuine then it will be cancelled. To make sure your order passes our security checks, please ensure the correct billing information is provided at checkout, this includes:

    • Billing address that is registered to the card being used
    • Verified by Visa- Correct password is entered
    • SecureCode by Mastercard- Correct pin code is entered
    • PayPal email address matches the information provided
  • Payments

    Please note that all orders will be charged in full at the point of placement on our website.  If for any reason we cannot fulfil your order, a refund will be processed for any item(s) that we cannot dispatch.  You will be notified of any cancellation on your dispatch email.  Please be aware funds will be automatically released back to you by your bank (this can take up to 7 working days dependent on your bank).

  • Which payment methods are accepted?

    Hairglo will accept payment by the following credit and debit cards:

    Visa, Visa Debit, Delta, MasterCard, Maestro, Switch, American Express, Visa Electron and Apple Pay.

    All charges will be made in Pounds Sterling and this will be displayed clearly at the checkout before payment and on the order confirmation email.

    If you have selected to view prices in a different currency (ie Euros, US$ etc) then the general exchange rate for the day will be displayed.

    You can also pay via PayPal if your order is delivered to the UK.

    If you have any questions or queries, please contact our Customer Service team using the contact form below or direct message us on Instagram @HairlgloUK before placing an order.

  • Promotions & Discounts

    Discounts will be applied to your order when a code has been applied or spend threshold has been met.

    Offers are available for a limited time only, whilst stocks last.

    Hairglo reserves the right to withdraw promotions at any time.

    Promotional Codes must be added to the Shopping Bag before checking out:

    1. Visit the shopping bag page by clicking “Bag”, then “Review order & Checkout”
    2. At the bottom of the page, click “promo code?”
    3. Enter your code and click “Apply Code”

    Discount codes cannot be applied retrospectively (i.e. – after an order has been confirmed).