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FAQs
Questions, answered
Delivery, collection and returns — same answers across the store.
Yes — we ship across the UK. Orders placed before 1pm on weekdays usually leave the same day from our Downham store.
Absolutely. Choose Click & Collect at checkout and we'll email you when your order is ready — usually within 2 hours.
Unopened items can be returned within 14 days. Hair must be unworn, in original packaging with seals intact.